Huge Requirements for freshers in IGATE . IGATE job openings in Bangalore. BE, B.Tech candidates are eligible to attened for this drive . Candidate should have good communication skills. Interested and eligible candidates can directly attened for this drive .
Qualification: BE, B.Tech
Experience: Freshers
Job Location: Bangalore
Job Role: Technical voice support, Service desk
Salary: Not Disclosed
IGATE Job openings for freshers
Company Name: iGateQualification: BE, B.Tech
Experience: Freshers
Job Location: Bangalore
Job Role: Technical voice support, Service desk
Salary: Not Disclosed
Job Details
- Registrations open for IGATE Off campus event for final BTech / BE students graduated in the year 2015 at Bangalore IGATE office.
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Eligibility:
- should have minimum of 60% aggregate and above in academics 10th, 12th and graduation.
- should have no gaps in education
- Candidates must be open to relocate to any location and work in shifts (where and when required)
- Candidates must be available to join immediately
- Candidate must have good English written / verbal communication skills. In addition, English language comprehension must be good
Desired Skills:
- Fresher’s with Graduation in BTech/ BE
- Above mentioned Graduate with Maximum 1 year of experience in an international call center can also apply.
- Should have excellent communication and English speaking skills
- Knowledge of basic computer operations.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
- Basic computing skills
- Certifications like MCSE/CCNA /PMI/ITIL are preferred
- Willing to work in a technical voice process inbound process, Call taking profile.
- Willing to work in night shifts
- Willing to sign 2yrs Service agreement
iGate Selection Process:
- Group Discussion
- Technical Interview
- HR interview
Document Required (Original and Photocopies):
- Applicant id email along with venue detail (will be communicated 1 day before the event through email).
- One (1) updated copy of your resume
- Mark sheets of 10th, 12th and under graduation course up to the 6th semester.
- Two (2) passport size photographs.
- Black or Blue Ball point pen.
- Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card.
