IGATE Off Campus Drive for BE, B.Tech Freshers - 2015 Passout

Huge Requirements for freshers in IGATE . IGATE  job openings in Bangalore. BE, B.Tech candidates are eligible to attened for this drive . Candidate should have good communication skills. Interested and eligible candidates can directly attened for this drive .

IGATE Job openings for freshers

Company Name: iGate
Qualification: BE, B.Tech
Experience: Freshers
Job Location: Bangalore
Job Role: Technical voice support, Service desk
Salary: Not Disclosed

Job Details

• Registrations open for IGATE Off campus event for final BTech / BE students graduated in the year 2015 at Bangalore IGATE office.
• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
• Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.

Eligibility:

• should have minimum of 60% aggregate and above in academics 10th, 12th and graduation.
• should have no gaps in education
• Candidates must be open to relocate to any location and work in shifts (where and when required)
• Candidates must be available to join immediately
• Candidate must have good English written / verbal communication skills. In addition, English language comprehension must be good

Desired Skills:

• Fresher’s with Graduation in BTech/ BE
• Above mentioned Graduate with Maximum 1 year of experience in an international call center can also apply.
• Should have excellent communication and English speaking skills
• Knowledge of basic computer operations.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Should be willing to take up challenges and go extra mile to perform work responsibilities
• Should have great interpersonal skills and ability to perform under pressure
• Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
• Basic computing skills
• Certifications like MCSE/CCNA /PMI/ITIL are preferred
• Willing to work in a technical voice process inbound process, Call taking profile.
• Willing to work in night shifts
• Willing to sign 2yrs Service agreement

iGate Selection Process:

• Group Discussion
• Technical Interview
• HR interview

Document Required (Original and Photocopies):

• Applicant id email along with venue detail (will be communicated 1 day before the event through email).
• One (1) updated copy of your resume
• Mark sheets of 10th, 12th and under graduation course up to the 6th semester.
• Two (2) passport size photographs.
• Black or Blue Ball point pen.
• Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card.

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