Job Openings in Pune for freshers

Huge requirements for freshers in Pune. EATON Conducting Interviews FOR Associate Customer Service Representative in pune. Freshers are eligible to attend to this drive in Pune. Interested and eligible candidates can directly attend the interview at the below mentioned location. jobs in Pune

jobs in Pune

Company Name: EATON
Qualification: Any Graduate
Experience: Freshers
Job Location: Pune
Job Role: Associate Customer Service Representative
Salary: Not Disclosed

Job Details

Essential Functions:

Expedite orders to prevent customer line downs or machine downtime. Process emergency and/or expedited orders and shipments in a timely manner
Provide customers and/or distributors with product information or leverages internal resources to fulfill requests
Authorize RMA (Returned Material Authorization) requests and issues RMA numbers. Investigate claims by conducting fact-based investigation and working with operations personnel
Initiate price quotations and routes for approval
Accept and process written and verbal orders, following established business rules. Generate MPS (Marketing Product Specification) requests as required
Enter new orders from customers through order entry systems, with emphasis on error-free order management and same-day order entry. Enter changes and cancellations from customers through order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry
Process blanket orders from Distributor accounts and validate the blanket releases against the customer order board. Validate orders in the system against customer order reports on a weekly basis
Maintain accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses)
Proactively communicate in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicate in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests